To help customers better understand the personal information we gather and the practices we employ, Monarch has developed a set of privacy policies. These policies encompass several categories and attempt to answer the following questions:
How is Personal Information Collected?
Personal information might be collected from you in several ways:
When you buy
When you purchase an item from Monarch Instrument, we require your name, email address, phone number, billing address and shipping address. For credit card transactions, we require your credit card number and credit card expiration date.
When you submit feedback about Monarch Instrument service
We ask that you include your email address and name when providing feedback about Monarch Instrument service.
When you visit our site
The way the World Wide Web works, when you visit our site, we automatically receive the web address of the site that you visit just before you come to Monarch Instrument, and just after you leave us. We use this information only in the aggregate and only to learn more about our customers' interests and preferences so that we may better serve you.
When we send you email
We use software that enables us to track whether you support HTML email in your email client, such as Microsoft Outlook, Lotus Notes or AOL. We also use such software to determine whether an HTML email message has been opened or previewed, however, we cannot track the open rate on text-only email messages. We use this capability only to deliver the best content to you. Please note that you can override the "HTML Capable" setting in your email client.
When you enter a contest or other special promotion
If you choose to enter a contest of special promotion, we may ask you to provide your name, email address, and shipping address.
- When we provide our service. Monarch Instrument requires certain personal information to be provided when buying products. Among other uses, this information is necessary for Monarch Instrument to provide its basic product offering. For example, a buyer who places an order is required to provide personal information (e.g., name, email, phone, shipping address, credit card number, etc.) so that Monarch Instrument can among other things verify the buyer’s identity, process the transaction, verify receipt of payment, confirm shipment information, and provide status reports related to the order. Information collected from sellers is used similarly.
- When we try to improve. Information collected when providing feedback about the Monarch Instrument service is necessary so that Monarch Instrument may contact users for clarification or additional help in improving our product offering. Information collected during contests is used to administer promotions.
- When we notify our customers. In addition, Monarch Instrument maintains several email lists to keep Monarch Instrument members informed about our products and services as well as latest breaking events. However, Monarch Instrument protects its users from unsolicited mail contact.
How is Personal Information Disclosed?
Monarch Instrument does not sell, disclose, transfer, rent, loan, trade, or lease individually identifiable user information to any third parties collected at our site, including email lists or website logs, except to provide Monarch’s basic service and to provide information about Monarch Instrument products, offers, and events, and except as we explain below. The following describes the ways that your personal information may be disclosed.
The Basic Product Offering. In order to provide our services, Monarch Instrument must disclose some personal information to other companies, and these companies may disclose personal information about you to us. For example, Monarch Instrument and other companies may exchange personal information about you in order to verify a buyer’s identity or credit rating, process a transaction, verify receipt of payment or confirm shipment information. This may include information we received from our co-branded partners about you.
Further, Monarch Instrument must disclose some personal information to individual manufactures, at their request. Such disclosures may include information enabling the Manufacturer to compare a buyer’s shipping address or zip code against his or her credit card billing address or zip code.
Disclosure for Marketing Purposes and Joint Marketing Arrangements. Monarch Instrument currently uses a third-party email marketing firm for the purpose of managing email communications with customers, such as outbound marketing promotional emails. For these mailings, we generally share email lists and other personal information to execute the mailing, however all such information is kept strictly confidential.
Further, while Monarch Instrument does not currently have any joint marketing arrangements with third parties, we may enter into such agreements in the future. To the extent permitted by law, Monarch Instrument reserves the right to disclose the information we collect, as described above, to companies that perform marketing services on our behalf or to other third parties with whom we may enter joint marketing agreements.
From time to time, Monarch Instrument collects and may share aggregated demographic or usage information about our site for marketing and other purposes. However, such information does not identify our users individually.
How Does Monarch Instrument Secure Your Information?
When you conduct a transaction on our site, we encrypt all of your private information. That information is then stored in a secure data center. All transactions are conducted through our secure servers, which are protected behind sophisticated firewalls. However, "absolute, 100%" security does not exist on the Internet.
Notice of Policy Changes?
Every effort has been made to ensure the accuracy of all the information on this site. However, Monarch will not be held liable for typographical errors or omissions.